NIYAYour NIYA team
A real conversation, with clear support hours and follow-up.
Support hours and urgent arrangements
Sunday–Thursday, 09:00–18:00 Saudi time (Asia/Riyadh)
We aim to reply within 24 hours. Messages outside support hours are reviewed when support reopens.
For urgent help with an existing arrangement, email info@niyatravels.com with URGENT and your request reference in the subject. Urgent cases are prioritised during support hours; immediate or round-the-clock response is not guaranteed.
Email the NIYA teamThere’s a person
behind your journey.
Questions about a stay, a transfer, or a new plan? Talk to the NIYA team in Saudi Arabia.
Talk to us on WhatsAppA few things to know
Can you arrange flights, hotels, and transport together?
Yes. Submit one journey request and select your services. Our team builds a quote around your dates, group, and preferences.
Is my request a confirmed booking?
A request starts a conversation. Custom arrangements are confirmed after you accept a quote and NIYA verifies suppliers. A reservation request holds places in published availability while NIYA verifies it with the supplier; NIYA then confirms explicitly. Nothing is charged on this website and no ticket is issued until NIYA confirms.
What if I am visiting to study?
Choose Study & learning. Include your institution or programme and timetable requirements. NIYA can coordinate your tickets, accommodation, and transport.
How do merchandise purchases work?
Every purchase is a request. NIYA checks stock, delivery to your city and the final price with the seller, then you confirm the final total. NIYA confirms and arranges payment and delivery with you directly. Follow everything in My orders.
How are visas handled?
Use official visa channels or a licensed travel provider. This platform does not issue visas or promise permits.
Can I change or cancel a request?
Cancel requests before quote acceptance in My travel requests. For accepted or confirmed arrangements, contact NIYA; supplier cancellation terms and manual refunds may apply.