Partner & seller agreement

Business verification

Sellers must upload:

• Commercial Registration (CR);
• VAT registration certificate;
• bank account / IBAN confirmation.

Upload accurate original documents and keep them current. You do not enter expiry dates. NIYA extracts embedded PDF text privately for conservative date checks; scans and uncertain cases require manual review. You may request human review of an automatic expiry rejection.

A date check does not verify authenticity, registration status or account ownership. NIYA reviews these separately. Commercial-registration status includes applicable annual confirmation requirements; an old printed expiry alone does not establish current validity. NIYA may ask for more information, reject an application, or suspend listings if documents are missing, expired or unclear. Approval means only that NIYA has reviewed your application; it is not an endorsement of your business or products.

How requests and orders work

1. A customer sends a request. Nothing is charged online.
2. NIYA contacts you to verify availability, price, stock and delivery. Please respond promptly.
3. NIYA sends the customer a quote with the final total and your terms.
4. The customer accepts, and NIYA explicitly confirms. Only then is the order or booking confirmed.

Accurate listings

Listings must be truthful. You must:

• use real photos of the actual product or service;
• show accurate prices, stock and delivery coverage;
• state clear return, cancellation and refund terms;
• keep coverage, stock and prices up to date.

Hotels and service providers

Publish only availability that you have verified as supplier, with clear cancellation terms. Fixed-date availability can be listed after NIYA’s review.

Prohibited goods

You must not list:

• illegal items, or items that cannot be lawfully sold in Saudi Arabia;
• counterfeit or intellectual-property-infringing goods;
• weapons;
• drugs;
• alcohol;
• tobacco and vape products;
• adult content;
• hazardous materials;
• items disrespectful to religious sites;
• products with false or counterfeit Zamzam water claims;
• items requiring a licence you do not hold;
• live animals;
• medicines and medical devices.

NIYA may remove listings that break these rules and suspend or close the partner account.

Legal compliance

You are responsible for complying with the laws that apply to your business, including consumer protection, e-commerce, VAT invoicing and data protection law.

Customer data

NIYA shares only the order details you need: product, quantity, option, delivery city and status. Contact and address details are shared only as needed after the order is confirmed.

Use customer data only to fulfil the confirmed order. Do not use it for marketing, share it with others, or keep it longer than needed, and protect it as required by applicable data protection law.

Suspension and ending

NIYA may suspend listings or end this agreement if you break it, if your documents expire or cannot be verified, or if there are serious customer complaints. Where appropriate NIYA will tell you the reason and give you a chance to fix the issue. You may stop listing at any time, but you must still fulfil orders that were already confirmed, or handle their cancellation under your disclosed terms and applicable law.

Changes

NIYA may update this agreement. Each version has a date, and NIYA will ask you to review and accept the new version.

Related official information

These official Saudi government pages are provided for reference only. They are not part of this policy, and NIYA does not summarise them here. Your rights come from the law itself.

• E-Commerce Law — Ministry of Commerce
• Regulations & Laws — Ministry of Commerce
• Personal Data Protection Law — official English text (PDF), Saudi Data & AI Authority (SDAIA)

Contact NIYA

Questions, requests or complaints about this policy:

• Email: info@niyatravels.com
• WhatsApp: +966 50 006 7830

Open items for legal review