NIYA policies
NIYA policies
Version
NIYA’s operating company
NIYA operates under Imtar Holding Company · شركة إمطار القابضة.
- Commercial Registration
- 1009070584
- VAT registration
- 312400200600003
- Registered address
- 2976 King Abdullah Road, additional number 6113, Riyadh 12461, Saudi Arabia
These are the policies that apply when you use niyatravels.com. All four documents share version 2026-10-20-r4. When you accept the NIYA terms in a form, NIYA records which version you accepted, when, and for which action.
Documents
- Customer terms of use
How NIYA’s request-based travel and merchandise service works, what NIYA does and does not do, and your responsibilities.
- Privacy notice
What personal data NIYA collects, why, who it is shared with, how long it is kept and your rights.
- Cancellation, returns & refunds
Cancelling a request, what happens after you accept a quote, and refunds and returns.
- Partner & seller agreement
Rules for hotels, service providers and merchandise sellers: verification, listings, prohibited goods and data use.
The short version
- Every travel booking and every merchandise purchase on NIYA is a request. Nothing is charged online.
- NIYA checks availability and price with the supplier or seller, sends you a quote, and only confirms after you accept it.
- You can cancel a request at no charge before you accept a quote.
- NIYA does not sell your personal data and does not use advertising trackers.
- Nothing in these policies limits the rights you have under applicable Saudi law.
Contact NIYA
Questions, requests or complaints about this policy:
- Email: info@niyatravels.com
- WhatsApp: +966 50 006 7830
Open items for legal review
This draft is published for transparency. The following points must be confirmed by NIYA’s legal adviser before this policy is treated as final:
- Final legal review of all four documents and their consistency with each other.
- Arabic version of each document and which language prevails.