NIYA policies
Cancellation, returns & refunds
Version
NIYA’s operating company
NIYA operates under Imtar Holding Company · شركة إمطار القابضة.
- Commercial Registration
- 1009070584
- VAT registration
- 312400200600003
- Registered address
- 2976 King Abdullah Road, additional number 6113, Riyadh 12461, Saudi Arabia
Because nothing is charged online on NIYA, cancelling works differently before and after you accept a quote. Your statutory rights under applicable Saudi consumer protection and e-commerce law apply in every case and prevail over anything on this page.
Before you accept a quote
You can cancel a travel or merchandise request at any time before you accept NIYA’s quote, at no charge, from your account in the app.
An “reservation request” hold of published availability is not a confirmed booking. Cancelling it before you accept a quote is also free.
After you accept a quote
Once you have accepted a quote and NIYA has confirmed your booking or order, the supplier’s or seller’s cancellation and refund terms shown in the quote apply. NIYA shows these terms before you accept, so you can decide with full information.
To cancel a confirmed booking or order, contact NIYA as early as possible. NIYA will pass your request to the supplier or seller and tell you what charges or refunds apply.
Those terms apply together with applicable Saudi consumer protection and e-commerce law. Where the law gives you more rights, the law prevails.
Refunds
Any refund due is handled according to the terms disclosed in your quote and applicable law, using the payment arrangement agreed with you in the confirmation, within the periods required by applicable law.
Merchandise returns
Returns of merchandise follow the seller’s return terms shown in your quote and applicable Saudi consumer protection and e-commerce law, within the periods required by applicable law.
Defective or not as described
If an item arrives damaged, defective or different from its description, contact NIYA promptly with your order details and photos if possible. You are entitled to the remedies available under applicable law, and NIYA will coordinate with the seller to resolve it.
If a supplier or seller cancels or changes
If a supplier or seller cancels or materially changes a confirmed booking or order, NIYA will tell you as soon as it knows and explain your options, which may include an alternative or a refund under the supplier’s or seller’s terms and applicable law.
How to cancel or ask for a refund
- Before accepting a quote: cancel the request in your NIYA account.
- After accepting a quote: contact NIYA by email or WhatsApp (details below) with your request reference.
Related official information
These official Saudi government pages are provided for reference only. They are not part of this policy, and NIYA does not summarise them here. Your rights come from the law itself.
Contact NIYA
Questions, requests or complaints about this policy:
- Email: info@niyatravels.com
- WhatsApp: +966 50 006 7830
Open items for legal review
This draft is published for transparency. The following points must be confirmed by NIYA’s legal adviser before this policy is treated as final:
- Statutory withdrawal, return and refund periods that apply to merchandise and to travel services.
- Any exceptions to return rights that may lawfully apply (for example perishable or personalised items).
- Who bears return delivery costs in each case.
- Refund timing and method for manually agreed payment arrangements.
- Arabic version and which language prevails.