Customer terms of use

About NIYA

NIYA helps visitors — individuals, group leaders and Islamic centres — request travel arrangements such as flights, hotels, transfers, guides and heritage visits. NIYA also lets you browse merchandise from independent sellers that NIYA has approved.

Hotels and service providers can list fixed-date availability on NIYA after NIYA has reviewed them.

What NIYA does and does not do

NIYA does

• Receive your travel and merchandise requests.
• Check availability and price manually with the supplier or seller.
• Send you a quote or final total, including the supplier’s or seller’s terms.
• Confirm your booking or order explicitly once you have accepted the quote.
• Coordinate between you and the supplier or seller, and help if something goes wrong.

NIYA does not

• Charge you online. There is no online payment or checkout on NIYA.
• Treat a request, a quote or a “reservation request” hold as a confirmed booking or order.
• Issue visas or permits. Visa information on NIYA is general guidance only.
• Operate flights, hotels, transport or guiding services itself, or make the merchandise sold by independent sellers.
• Sell your personal data.

How requests, quotes and confirmations work

1. You send a request. All travel bookings and all merchandise purchases on NIYA are requests. Nothing is charged when you submit one.
2. NIYA verifies. NIYA’s team checks availability and price with the supplier or seller.
3. NIYA sends a quote. The quote shows the final total (for merchandise this may include delivery charges) and the supplier’s or seller’s terms, including cancellation and refund terms.
4. You decide. Nothing is booked unless you explicitly accept the quote.
5. NIYA confirms. Your booking or order is confirmed only when NIYA explicitly confirms it to you. Payment arrangements are agreed with you manually and shown in the confirmation.

An “reservation request” of published availability is a temporary hold while NIYA verifies it. It is not a confirmed booking.

Prices and availability

Prices shown on NIYA are indicative until NIYA confirms them in a quote. Availability can change at any time until your booking or order is confirmed. If the verified price or availability differs from what you saw, NIYA will tell you in the quote and you can choose not to accept it.

Visas, permits and travel documents

NIYA does not issue visas, Umrah permits or other permits. Any visa or entry information on NIYA is general guidance only. You are responsible for checking current requirements through official channels and for holding valid travel documents.

Third-party services

Flights, hotels, transport, guides and merchandise are provided by airlines, hotels, transport operators, guides and sellers under their own terms. NIYA shares the relevant terms with you before you accept a quote.

NIYA is responsible for its own coordination service and for what it confirms to you. If something you booked through NIYA goes wrong, contact NIYA and we will work with the supplier or seller to resolve it.

Merchandise sellers are independent businesses. NIYA’s approval of a seller is not an endorsement of every product they offer.

Your account

• You must be 18 or older to create a NIYA account.
• Keep your login details secure and tell NIYA promptly if you think your account has been misused.
• Give accurate information in your profile and requests. Travel arrangements depend on correct names, dates and traveller details.
• If you request on behalf of others (for example as a group leader), make sure you are allowed to share their details with NIYA.

Acceptable use

Do not use NIYA for unlawful purposes, submit false requests, try to access other people’s accounts or data, or interfere with the platform. NIYA may suspend accounts that do so, and will tell you why where it is appropriate to do so.

Responsibility and your legal rights

NIYA will provide its coordination service with reasonable care and skill. To the extent permitted by applicable law, NIYA is not responsible for losses caused by events outside its reasonable control or by a third-party supplier’s or seller’s own service, except where NIYA confirmed something incorrectly or otherwise failed in its own service.

Nothing in these terms limits or excludes any mandatory rights you have as a consumer under applicable Saudi law, including consumer protection and e-commerce law.

Changes to these terms

NIYA may update these terms. Each version has a date. Updated terms apply to requests you make after you accept them; a confirmed booking or order stays under the terms you accepted for it. NIYA will ask you to review and accept the new version when you next submit a request.

Governing law and complaints

These terms are governed by the laws of the Kingdom of Saudi Arabia. If you have a complaint, contact NIYA first so we can try to resolve it. This does not affect your right to contact the competent Saudi authorities.

Related official information

These official Saudi government pages are provided for reference only. They are not part of this policy, and NIYA does not summarise them here. Your rights come from the law itself.

• E-Commerce Law — Ministry of Commerce
• Regulations & Laws — Ministry of Commerce

Contact NIYA

Questions, requests or complaints about this policy:

• Email: info@niyatravels.com
• WhatsApp: +966 50 006 7830

Open items for legal review